Privacy Policy

Qub, located at Bedrijvenpark 322E in Almelo, respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially. We use your data to ensure that orders are processed as quickly and smoothly as possible. Qub will not sell your personal data to third parties and will only make this information available to third parties who are involved in processing your order or in providing services, provided that explicit permission has been given.

Qub does not have a Data Protection Officer, but you can contact us for any privacy-related questions. You can reach us at [email protected] or by calling 085 105 2049.

This privacy policy was last updated on 01-11-2019.

Qub uses the collected data to provide its customers with the following services:

• If you place an order, we need your name, email address, delivery address and payment details to process your order and to keep you informed of its progress. This data is stored for historical and statistical purposes. More information about the collection of personal data when placing an order can be found further in our privacy policy.
• To make shopping at Qub as pleasant as possible, we store your personal data and information about your order and use of our services with your consent. This allows us to personalize the website for you.
• We use your email address to keep you informed about the status of your order. If you give permission when completing an order, we will use your email address to send you newsletters with updates about our website, special offers, and promotions. After placing an order, you may also receive an email asking for a review and suggesting relevant products based on your previous purchases. If you no longer wish to receive these emails, you can unsubscribe via the link at the bottom of a recent email.
• If you place an order at Qub, we store your data on a secure server. You can create a username and password so that your name, address, phone number, email address, delivery, and payment information will be saved and you won’t need to re-enter it for future orders.
• Information about the use of our website and feedback we receive from visitors helps us to further develop and improve our website.
• If you choose to write a review, you can decide whether to include your name or other personal details. We are curious about the opinions of our visitors but reserve the right not to publish contributions that do not comply with our site’s terms and conditions.
• If you respond to a promotion or contest, we ask for your name, address, and email address. This information is used to carry out the promotion, announce the winner(s), and measure the response to our marketing efforts.
• Qub aims to protect its customers, employees, and property. This protection includes surveillance cameras. Upon entering our premises, you will be informed of this, and the cameras are placed in visible areas. The footage is deleted every seven days.

Qub will not sell your personal data to third parties and will only share this information with parties involved in processing your order or providing services. This includes, among others, companies offering payment processing systems.

Our employees and third parties engaged by us are obliged to respect the confidentiality of personal data.

Below we explain, per input field, why we ask for this information and how we use it.

We ask for your personal information in six different forms:

1. Contact form
2. Quote request form
3. My Qub registration form
4. Return form
5. Order form
6. Application form

In the contact form we ask for the following information and reasons:

• Company name: Required to communicate with and address the customer.
• Name: Required to communicate with and address the customer.
• Phone number: Required to be able to contact the customer.
• Email address: Required to be able to contact the customer.
• Your question or comment: Necessary to understand your question or comment.

In the quote request form we ask for the following information and reasons:

• Company name: Required to communicate with and address the customer.
• Name: Required to communicate with and address the customer.
• Address: Needed to convert the quote into an order and for shipping if the quote is approved.
• Postal code: Needed to convert the quote into an order and for shipping if the quote is approved.
• City: Needed to convert the quote into an order and for shipping if the quote is approved.
• Phone number: Required to ask any questions regarding the quote.
• Email address: Required to send you the quote.
• Description: Needed to draw up the quote.

In the My Qub registration form we ask for the following information and reasons:

• First name: Required to communicate with and address the customer.
• Last name: Required to communicate with and address the customer.
• Email: Needed to create a personal Qub account and to keep you informed about the status of orders.
• Billing email: Required to send the invoice when placing an order.
• Billing by post: Needed to know whether you prefer to receive invoices by post or email for your administration.
• Company (optional): Required to communicate with and address the customer.
• Country: Necessary to process and ship orders placed while logged in.
• Postal code: Necessary to process and ship orders placed while logged in.
• House number: Necessary to process and ship orders placed while logged in.
• Additional address details: Necessary to process and ship orders placed while logged in.
• Street address: Necessary to process and ship orders placed while logged in.
• City: Necessary to process and ship orders placed while logged in.
• Phone number: Needed to ask any questions regarding quotes or placed orders.

In the return form we ask for the following information and reasons:

• Company name: Required to communicate with and address the customer.
• Name: Required to communicate with and address the customer.
• Email address: Required to contact the customer.
• Order / invoice number: Needed to trace the transaction.
• Description of return / quantities and item(s): Necessary to indicate which item(s) are being returned.
• Reason for return: Required to assess whether the return is eligible.
• Bank account number: Needed to issue a refund if applicable.
• Remarks: For adding any relevant notes to consider during return processing.
• Attachment: For sending relevant photos or other supporting documents.

In the order form we ask for the following information and reasons:

• Company: Necessary to process and ship the transaction.
• First name: Necessary to process and ship the transaction.
• Last name: Necessary to process and ship the transaction.
• Country: Necessary to process and ship the transaction.
• Postal code: Necessary to process and ship the transaction.
• House number: Necessary to process and ship the transaction.
• Additional address details: Necessary to process and ship the transaction.
• Street name: Necessary to process and ship the transaction.
• City: Necessary to process and ship the transaction.
• Email: Necessary to process and ship the transaction and to keep you informed of its progress.
• Phone number: Required in case we need to contact you about the order.
• Invoice delivery method: Required to process and ship the transaction.
• Email for invoice copy: Required to process and ship the transaction.
• Reference number: Required to process and ship the transaction.
• Remarks: Required to process and ship the transaction.

In the application form we ask for the following information and reasons:

• Position you are applying for: Needed to assess whether your qualifications match the position.
• Name: Required to communicate with and address the applicant.
• Email address: Required to contact the applicant.
• Motivation: To assess whether the applicant meets the desired qualifications.
• CV: To assess whether the applicant meets the desired qualifications.

If you want to correct your data or request access to it, please email us at [email protected] and we will assist you. Be sure to include a copy of your ID (driver’s license, ID card, or passport). Make sure your photo and citizen service number (BSN) are redacted. These precautions are necessary to guarantee your privacy and provide access to your personal data.